Shipping policy

Shipping Policy

Thank you for shopping with Fetching Apparel! We carefully prepare every order and appreciate your support of our mission to help animals in need.

Order Processing

Orders are processed during regular business days, excluding weekends and holidays. Processing time may be longer during sales, holidays, product launches, fundraisers, or periods of high order volume.

Preorder and made-to-order products may require additional processing time. Any estimated availability information will be included in the individual product description.

Shipping Rates

Available shipping methods and their costs are displayed at checkout based on the order’s contents and delivery address. Any free-shipping promotion will be subject to the terms shown on the website at the time of purchase.

Delivery Estimates

Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery.

Tracking Your Order

When tracking is available, customers will receive a shipping-confirmation email containing a tracking number after the order has been prepared for shipment. Please allow time for the carrier’s tracking system to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before placing your order.

If you notice an error, email info@fetchingapparel.com as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has shipped. Additional shipping charges may apply if a package is returned because of an incomplete or incorrect address.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is managed by that carrier. If tracking shows that a package is delayed, missing, or delivered but you cannot locate it, please:

  1. Check around the delivery location and ask household members or neighbors.

  2. Allow one additional business day, as carriers sometimes mark packages delivered before final delivery.

  3. Contact the shipping carrier using your tracking number.

  4. Email info@fetchingapparel.com if you still need assistance.

We will do our best to help, but Fetching Apparel is not responsible for packages stolen after confirmed delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please email info@fetchingapparel.com promptly. Include your name, order number, and clear photographs of the item, packaging, and shipping label so we can review the issue.

Returned Packages

Orders returned to Fetching Apparel because of an incorrect address, refused delivery, or repeated unsuccessful delivery attempts may require an additional shipping payment before being mailed again. Original shipping charges are not refundable.

Donate a Treat Bag Purchases

“Donate a Treat Bag” purchases provide Fetching Dog Treats to animals in need. These treat bags are distributed through the applicable donation or fundraising program and are not shipped to the customer.

Questions

For questions about shipping or an existing order, email info@fetchingapparel.com. Please include your name and order number so the Fetching Apparel team can assist you.