Refund policy

Returns, refunds, and exchanges

We accept return requests within 30 days after you receive your item. To be eligible, the item must be in the same condition you received it: unworn or unused, free of odor and pet hair, with tags attached and in its original packaging. You’ll need your order number or proof of purchase.

Returns and refunds

Request a return from your order page or email info.fetchingapparel@gmail.com. Fetching Apparel will review your request and approve or deny it. Please don’t mail an item back before your request is approved.

If your request is approved, a return shipping label will be sent to you. Attach the label to your package and follow the return instructions. Once we receive your item, it can take up to 10 business days for the refund to appear on your original payment method.

Exchanges

Email info.fetchingapparel@gmail.com with your order number and the item, size, or color you’d like instead. You’re responsible for the return shipping label. We’ll email you an invoice for the label and provide it for your return.

Once we receive the returned item, we’ll mail the exchange item. Please allow up to 10 business days after we receive your return, plus shipping time.

Final-sale items

Sale items and gift cards cannot be returned or refunded.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, email us promptly at info.fetchingapparel@gmail.com so we can review the issue.

You can find your customer portal here: https://account.fetchingapparel.com